IT Field Services Technician

ROLE SUMMARY

This is an Onsite position based at our location in Wilson, NC. 

• No Visa sponsorship is available for this position.
• No relocation assistance is available for this position.

The IT Field Services Technician will provide expert, on-site service support for our facilities, including problem diagnosis, analysis, and repair services; installation support; product and system installation services; and technical instruction.

JOB RESPONSIBILITIES

• Provide installation support, and product and system installation services in person or via telephone or remote monitoring services
• Deliver comprehensive system maintenance, updates and upgrade services
• Assume ownership of customer issues and follow through until issues are resolved
• Maintain appropriate levels of communication with the customer to ensure that the customer is well-informed before, during and after service engagements
• Ensure that services are provided in the time frame promised to the customer, and that the quality and completeness of work performed meets or exceeds the expectations of the customer
• Provide feedback on product, installation, and service quality issues
• Provide User Application Training on proper use of Safety, Security and Asset Location products and system solutions provided by MANN+HUMMEL
• Account modifications, resets and unlocks
• Mobile device troubleshooting (iPhone, iPad, etc.)

REQUIREMENTS

Education:

• Associate's degree in IT, or a related field, OR 1 – 4 years’ related experience

Experience:

• Minimum of 1 - 4 years of related experience

Required Skills:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

• Strong cross-functional communication

• Excellent technical knowledge and hands-on troubleshooting experience of PC and desktop hardware and components

• Working technical knowledge of current protocols, operating systems, and standards (i.e. TCP/IP, Windows, MS Office Suite, IOS mobile platforms)

• Ability to operate tools, components, and peripheral accessories

• Able to read and understand technical manuals, procedural documentation, and OEM guides

• Excellent customer service skills, working with employees on the phone and in person

Preferred Skills, Education, and Certifications:

• Active Directory, Azure, Networking

• Certifications (A+, N+, MCTS, MCITP, MCDST) are a plus

• Bachelor’s degree in Computer Science

• Zebra Printer support experience

• RF and wireless technology troubleshooting is a plus

• Ticketing system experience, such as ServiceNow

#LI - Onsite