Key Account Manager - Industrial Mobility

Role Summary

This is an onsite/hybrid position based at our location in Raleigh, NC OR Gastonia, NC OR Portage, MI.

Main Tasks

− The Key Account Manager (KAM) - Industrial Mobility is responsible for maintaining the relationship and business development of the assigned customer (including responsibility for Profit & Loss) and steering the business

− The Key Account Manager is the representative of the customer voice within MANN+HUMMEL

− Act as the main interface to the customer, especially for all commercial issues and needs to maintain the relationship to the customer

− Preparation of sales opportunities: establish customer intimacy, identify leads and opportunities based on commercial and technical aspects

− Support and execute the dedicated customer strategy

− Work with the customer on standard products as well as customized solutions

− Initiate and lead the business acquisition process

− Follow-up business opportunities even before receiving an RFQ or providing an initiative offer through the quotation and decision phase (won or lost order) until the product launch, if applicable and check the customer development afterwards

− Customer specification: check feasibility regarding technical, commercial, legal, and timing dimensions also by involving other relevant internal functions

− Submit quotations and negotiate individual pricing in alignment with standards and superiors

− Negotiate customer specific contracts in alignment with superiors and legal department

− Constantly check the fit between customers’ expectations and demands and MANN+HUMMEL’s offer (technical, commercial, ecological wise) including the documentation of deviations and negotiation with the customer

− Analyze competitive situation in the market segment(s) the customer is active and compare the situation of MANN+HUMMEL and other market players at the customer on a regular basis

− (International/Global) projects: involve all relevant functions and act as the interface between customer and internal functions to drive the project forward

− Conduct won or lost order analysis for selected projects including the lessons learned with the corresponding team

− Work and align with the Global Key Account Manager on the strategies and necessities to have success

− Manage disputes and overdue customer payments

− Manage internal project teams

− Other duties assigned

Your Profile

Education:

− Bachelor’s Degree in Engineering, Business Administration, or a related field

Experience:

− 3+years of relevant business experience in the automotive industry

− Suitable customer commercial experience in Program Management or Sales

Required Skills:

− Customer orientation, organization and coordination skills, self-initiative and ability to work under pressure

− Responsible, respectful, and can adapt to very dynamic situations

− Ability and willingness to work off hours when necessary

− Strong and assertive, while respectful

− Conflict management, good communicator, and negotiation skills

− Strategic, creative and innovative

− Must be able to travel locally, domestic, and international as necessary

− Ability to utilize MS Office (Excel, Word, PowerPoint), SAP, etc.