Senior IT Infrastructure Specialist

Role Summary

Ensure stable, secure, and high-performing IT infrastructure across MANN+HUMMEL sites in the Americas region. This role covers the design, implementation, monitoring, and support of servers, applications, and related systems both on-site and in the cloud. It supports the global IT strategy and involves close collaboration with international teams and external partners.

Main Tasks

• Integration into Center of Competence CoC Structure: This role is part of the global CoCs and works closely with colleagues in Europe, Asia, and North America
• Regular alignment with the central IT architecture team and participation in global initiatives
• Operate, maintain, and optimize physical and virtual server infrastructure (VMware vCenter/ESXi, HPE SimpliVity, Enterprise SAN)
• Manage Windows Server environments (2012 and newer), Office 365, and Active Directory operations for 2,000+ users
• Automate and streamline manual processes using PowerShell scripting
• Provide 2nd/3rd level support for system and application-related issues
• Act as an escalation point for Level 1 and 2 support technicians
• Mentor junior team members and contribute to knowledge sharing
• Participate in upgrades, troubleshooting, and on-call duties outside business hours
• Document systems, configurations, and support procedures thoroughly
• Monitor system performance and ensure high availability
• Support continuous improvement initiatives and implement proactive maintenance processes
• Collaborate with external vendors and manage service relationships and SLAs
• Deliver reports and presentations on system status and performance
• Support cross-departmental IT needs and contribute to regional business operations

Your Profile

Education:

• Bachelors Degree in a related technical field

Experience:

• Minimum of 5 years of relevant experience (Level 3+) in the IT industry
• Strong knowledge of Windows Server administration, VMware/vCenter, Office 365
• Experience with DNS, DHCP, Active Directory tools and utilities
• Familiarity with firewall rule implementation in Windows environments
• Preferred experience with SimpliVity and/or vSAN servers 
• Experience with MS SQL, antivirus/malware solutions, and hyperconverged architectures

Skills:

• Excellent communication skills in English; ability to work effectively in cross-functional and multicultural teams
• Understanding of network, internet, cloud, endpoint, and application security
• Certifications such as VMware VCP, Microsoft. CCNA/CCNE or InfoSec/Cyber Security are a plus
• Strong analytical, documentation, and problem-solving skills
• Excellent interpersonal and customer service skills
• Ability to work independently and collaboratively in a global team environment