Onboarding to offboarding

Role Summary

The Onboarding to Offboarding team plays a key role in delivering specialized HR support across the entire employee lifecycle—from onboarding to offboarding. This role is responsible for resolving complex inquiries with accuracy and timeliness, ensuring a seamless and positive employee and customer experience. By leveraging deep HR expertise, maintaining an up-to-date knowledge base, and actively participating in internal initiatives, the Service Professional contributes to the operational efficiency of HR and supports a strong organizational culture. 

Key Responsibilities

• Provide expert-level support in HR processes such as onboarding, internal transfers, and offboarding, ensuring timely and accurate case resolution for employees and managers.
• Resolve Tier 2 inquiries related to benefits, payroll, and general employment matters, ensuring accuracy and compliance.
• Manage and resolve inquiries and cases within assigned areas of responsibility, ensuring service level agreements are met.
• May serve as a subject matter expert in a specific HR domain (e.g., system knowledge, specific processes), providing deep knowledge and guidance.
• Document all interactions and resolutions in the CRM system, contributing to a comprehensive FAQ repository.
• Maintain and update the internal HR knowledge base to ensure consistency and accuracy.
• Collaborate on internal HR projects aimed at improving service delivery and employee experience.

Requirements

• 3–5+ years of experience in Human Resources, preferably in a shared services in manufacturing environment.
• Degree in Human Resources Management, Business Administration, or a related field.

Skills & Competencies

• Strong oral and written communication skills in English (B2–C1 level).
• Previous involvement in internal transfers or employee movement processes.
• Knowledge or experience with the complete life-cylce of the employee. (onboarding to offboarding) 
• Customer-oriented with a solution-focused mindset.
• Critical thinking and analytical problem-solving.
• Basic understanding of payroll and benefits administration.
• Tech-savvy with the ability to quickly learn and adapt to new systems.
• High attention to detail and organizational skills.
• Strong customer service skills, including the ability to train or guide others.
• Proactive, self-driven, and able to work independently and in teams.

Preferred Qualifications

• Experience with HR systems such as ServiceNow (SNOW), SuccessFactors, Workday, or similar platforms.
• Familiarity with payroll systems such as TRESS.
• Experience working in multicultural and cross-functional teams.

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