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Are you looking for a job or an apprenticeship? Or would you like to deepen the knowledge gained in your studies with an internship? Are you a graduate looking for a promising start to your career? Or an experienced professional looking for a new challenge? Independent of the area in which you would like to build your career – you will find a suitable job offer here. We are looking forward to your application.

Junior HR Analyst - Front Office

Location: 

Queretaro, MX, CP.76220

Date:  Apr 9, 2024
Job Area:  Human Resources
Job Level:  Graduates

Role Summary

In this position you will be responsible for advising employees and managers on HR-related matters, addressing user queries regarding HR systems.

Main Tasks

  • Ensuring prompt issue resolution, contributing to the Knowledge base, and collaborating with different functions for
  • continuous improvement. The role requires a combination of technical ability, customer service skills, and a proactive approach to problem-solving.
  • Gather information from users, analyze and take necessary steps to resolve the issue within first contact (first response rate).
  • Update Knowledge base and promote it according to issues collected, to improve TIER 0 support.
  • Collect and analyze main source of issues by clusters and interact with different functions for continues improvement and development.
  • As specialist: Builds up specialization in specific HR Operations area over time and develop deep understanding in one defined focus area.

Your Profile

  • 2 years of experiences in HR Services.
  • Extensive knowledge in Human Resources matters (payroll, labor law, social security, compensation and benefits).
  • Strong customer service focus.
  • High level communication skills.
  • Advanced level of English.

 

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