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Front Office

Location: 

Queretaro, MX, CP.76220

Date:  Apr 14, 2025
Job Area:  Human Resources
Job Level:  Entry level

Role Summary

The Front Office Associate – H2R plays a key role in supporting employees and managers across the U.S. and Mexico by providing expert guidance on HR-related matters. This position is responsible for addressing inquiries related to HR systems, ensuring timely resolution of issues, and contributing to the ongoing enhancement of the HR Knowledge Base.

Main Tasks

  • Advise employees, managers on general HR issues and user questions about our HR Systems (e.g., SF EC (Employee Central), Country/ Location topics)
  • Ensuring a positive enabling experience, primarily by SNOW (Service Now) Case management
  • System and telephone advise
  • Gather information f rom users, analyze and take necessary steps to resolve the issue within
  • first contact (f irst response rate)
  • Update Knowledge base and promote it according to issues collected, to improve TIER0 support
  • For issues not solvable within own area of responsibility, gather further information as needed and assign cases to next TIER level
  • Collect and analyze main source of issues by clusters and interact with dif ferent functions for continues improvement and development
  • Participates in continuous improvement workshops and projects
  • As specialist: Builds up specialization in specif ic HR Operations area over time and develop deep understanding in one defined focus area (e.g., SF EC)

Your Profile

  • 5 years of experience as an HR Generalist

  • In-depth expertise in a defined area of HR operations

  • Strong customer service orientation with a proactive, solutions-focused mindset

  • Proven experience delivering HR support to both white-collar and blue-collar employees

  • Excellent communication skills, both verbal and written, with a minimum English proficiency of C1

  • Additional language competencies are a strong asset

  • Skilled in working effectively with international teams across diverse cultural environments

  • Demonstrated ability to resolve complex issues independently and efficiently

  • Strong interpersonal, professional, and social skills, with a collaborative and approachable attitude

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