Apply now »

Are you looking for a new challenge? Our job vacancies include many opportunities for a new career and prospects for promotion and development. Discover the opportunities available to you at MANN+HUMMEL.

Are you looking for a job or an apprenticeship? Or would you like to deepen the knowledge gained in your studies with an internship? Are you a graduate looking for a promising start to your career? Or an experienced professional looking for a new challenge? Independent of the area in which you would like to build your career – you will find a suitable job offer here. We are looking forward to your application.

Customer Service Team Leader

Location: 

Queretaro, MX, CP.76220

Date:  Feb 12, 2026
Posting Date:  Thu, 12 02 2026
Job Area:  Marketing
Job Level:  Experienced

Role Summary

Lead the Order Management & Customer Care team, ensuring effective coordination of processes and projects. Provide support to Customer Service Specialists with administrative activities and oversee all responsibilities related to people management.

Main Accountabilities

  • Leading of the Order Management & Customer Care team, which supports various Order Processing related processes for different locations within MANN+HUMMEL
  • Responsible for coordination of processes, projects, improvements, transitions, and tasks within the team
  • Regular communication with internal departments (Local MP&L, Sales, etc.)
  • Support the team with order processing, answering internal/ external customer question, etc.
  • Responsibility for assigned Order Management & Customer Care processes:
    • Manual order entry
    • Monitor and resolve issues of EDI orders
    • Confirm order details
    • Manage and resolve order exceptions
    • Send order confirmation to customer
    • Answer customer questions
    • Manage customer Portals
  • People management (motivation, evaluation, training and development plan, capacity planning, issue management, vacation planning etc.)

Performing other tasks according to the direct supervisor

Skills

Customer Feedback Tools
CRM System Proficiency
Marketing of Products & Services
Administrative Services
Data Analysis
Online Communication Tools
Product Management
Customer Engagement Strategies
Customer/Client Management
Database Management

Job Requirements

  • Education:

    • Bachelor’s Degree in Business Administration, Engineering, or other technical/ business-related field

    Experience: 

    • 5-10 years’ experience in OE/OES Sales and/or Category Management
    • Experience managing Stellantis and GM accounts
    • Good knowledge of English (C1) and Portugues language in an advantage (B1- desirable)
    • Experience in team leading
    • Overall overview or working experience in Customer Service and/or Logistics
    • Experience from Shared Service Centre (SSC) environment is advantage
    • MS Office
    • Team leading skills, negotiation skills, customer approach, flexibility, good time management, process-oriented thinking, stress resistance
    • Very good communication skills, organization skills, responsibility, team player
    • Willingness to travel (Current passport and visa)
    • Driving license
    •  

    KPI´S

    •  Keeping deadlines.
    • Active management of assigned KPI (customer experience, eemploye experience, timeliness, quality…)
    • Zero error data processing 

Apply now »