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Warranty Technician

Location: 

Portage, US, 49002-8720

Date:  Nov 25, 2025
Posting Date:  2025-11-25 16:53:15.0
Job Area:  Other
Job Level:  Experienced

Warranty Technician

Location: Portage, Michigan (6400 S. Sprinkle Rd, Portage, MI 49002) #LI-Onsite

Role Summary

The Warranty Technician plays a key role in evaluating customer-returned products, performing detailed inspections, and determining root cause of failures. This position supports problem-solving activities, maintains warranty documentation, ensures compliance with MANN+HUMMEL quality systems, and collaborates with internal teams to uphold product integrity and customer expectations.

 

Main Tasks

Problem Solving & Part Analysis

  • Perform visual and physical inspections on customer returns and internal parts.
  • Conduct root cause investigations to determine failure mode and verify whether product and process requirements were met.
  • Lead problem-solving activities with cross-functional teams.
  • Analyze statistical and technical data to validate corrective actions and improvement projects.
  • Test parts according to defined standards and document results.

Quality System Compliance

  • Apply solid working knowledge of the MANN+HUMMEL Management System (MMS) and customer-specific requirements.
  • Lead the MMS Field Failure Analysis (FFA) process.
  • Participate in Measurement System Analysis (MSA).
  • Maintain the internal MHUS warranty log system.
  • Enter field complaint data into SAP QM/WM (Z2) as needed.
  • Support internal and external audit activities.

Product Knowledge & Disposition

  • Interpret drawings, FMEAs, control plans, validation test plans, and other documentation to understand all inspection and test requirements.
  • Determine product disposition for warranty returns: scrap, hold, return to customer, or escalate for further review.
  • Make product disposition decisions as needed (release, scrap, use-as-is, HOLD, etc.).
  • Communicate product usage, intent, and requirements to other employees.

 

Education & Experience

  • High school diploma required; an associate or bachelor’s degree is a plus.

  • Minimum 2 years of experience in quality inspection or plastics manufacturing preferred.

Skills & Qualifications

  • Strong analytical and problem-solving skills.
  • Working knowledge of Microsoft Office.
  • Experience with SAP and Cim Database (CDB) preferred.
  • Ability to work independently and manage daily tasks with minimal supervision.
  • Clear and professional communication skills; able to provide guidance to others.

 

We Offer

  • A stable and growing work environment within a global industry leader.
  • Opportunities for professional development and advancement.
  • Collaborative, team-oriented culture with support from Quality and Engineering teams.
  • Competitive compensation and comprehensive benefits package.

 

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