Logistics & Customer Service Specialist

Role Summary

Be responsible for complete sales order process, ensuring effective delivery of service to all levels of internal and external customers in SAP. Warehouse Management, where stock validation and Coordination of daily Outbound shipment/Collection.

Main Tasks

Customer Service

• Coordinate the whole logistic process and ensure that customer orders are processed in a timely manner in SAP.
• Develop and/or implement strategies to optimize the whole logistic process from order processing to delivery
• Serve as a main point of contact for the customer, process customer feedback and ensure customer satisfaction and service quality
• Develop and implement supply and logistics plans for customer orders and liaise with third party logistics providers to perform all physical logistic activities (e.g. transportation)
• Ensure that defined delivery times, inventory levels, storage and service standards are met
• Support administration activities and processing of documentation (e.g. invoicing, customs/shipping documentation, reports, etc.)
• Provide customers with information on M+H product portfolio and define appropriate products that could fit into their business needs

Distribution/Coordination Service Providers 

• Handle complete order processes, including order confirmation, delivery arrangement and follow-up, invoice release, order tracing, etc.
• Serve as the primary liaison between sales, supply chain/logistics, and keep an effective delivery of customer service.
• Monitor customer forecast short term/long term tracking and analysis;
• Obey company regulations to ensure financial performance by Credit Limit control, CIP control, etc. 
• Act as a First level of inquiry, including product, quotation, application, stock availability, leadtime, etc.
• When defining Global Standards, ensure compliance with HSE legislation and take into account state-of-the-art concepts to ensure healthy, safe and environmentally friendly production processes, workplaces and emergency concepts based on current risk assessments.
• Leadership by be example, involve and train related functions 
• Set targets, define and apply improvement (standardization) programs, monitor safe application

Project Management

• Steer projects and provide recommendations for the distribution, warehousing and logistic activities (If required, for future development and sucess) 

Job Requirements (Qualifications, Skills, Experience, Competencies)

Education/Major:

• Diploma of bachelor or above in related field. 

Experiences:

• 3-5 years logistics, customer service experience in automotive trading business. 
• Familiar with whole supplier chain, fulfillments till invoicing. 

Knowledge & Skills:

• ERP system, SAP is preferred (SD, MM Module).
• Experience in import process
• Distributor business model.
• Basic knowledge of filtration parts is preferred. 

Foreign language:

• Good at written and oral of both Bahasa and English.

Computer ability:

• Familiar with MS windows and office applications. 

Personal Quality:

• Conscientious in daily operations.
• Effective oral communication skills and excellent interpersonal skills.
• Able to work in a team environment with enthusiasm and devotion.