Program Manager

Role Summary

Job Title: Program Manager
Location: Allen Plant - Gastonia, NC
 

The Program Manager will oversee and execute customer development projects, managing all commercial and program-related tasks. This role involves implementing business strategies, maintaining strong business relationships, leading internal teams, managing timelines, and overseeing customer interactions and assigned projects.

Main Tasks

• Provide ongoing support to customers for technical issues and ensure high-quality service, including order follow-ups, customer visits, cost/revenue analysis in collaboration with project controlling, and preparing and conducting customer presentations.

• Act as a liaison between customers and M+H departments for assigned programs.

• Prepare and lead price negotiations for assigned projects in partnership with the sales team.

• Support customer projects from a technical and commercial perspective, ensuring adherence to budget and deadlines throughout the project lifecycle.

• Plan and coordinate all project activities in line with the M+H development process (xSEP), ensuring compliance with quality specifications.

• Define project organization and lead a cross-functional project team.

• Conduct feasibility studies with the project team.

• Analyze project risks regarding profitability, timing, technical requirements, and environmental considerations.

• Plan project resources and budget, ensuring compliance with the project timeline and budget constraints.

• Define Quality Gates and detailed time planning for the project.

• Organize kick-off meetings, regular team meetings, and individual communication with stakeholders.

• Provide escalation support and necessary decision-making in the steering committee.

• Report on Quality Gates in the local steering committee according to the project plan.

• Present project updates to customers.

• Serve as the primary point of contact for customers regarding the assigned project.

• Regularly review project status, identify deviations from Quality Gates, and implement corrective actions.

• Continuously coordinate and follow up on open tasks with the project team.

Your Profile

Education:

• Bachelor’s degree in Engineering, Business Administration, or a related field.

Experience:

• Minimum of 2 years of relevant business experience in the automotive industry.

Skills:

• Strong customer orientation and project coordination abilities.

• Self-starter with excellent organizational and communication skills.

• Ability to perform under pressure and manage conflicts effectively.

• Proficient in Microsoft Office, SAP, and other relevant project management tools.

Preferred:

• Experience in the filtration industry is a plus.

• Working knowledge of MANN+HUMMEL products and customer business processes.

We offer

• A collaborative and innovative work environment within a global market leader.

• Competitive compensation and a comprehensive benefits package.

• Opportunities for continuous learning, professional development, and career advancement.

• Direct impact on high-profile customer programs and cross-functional initiatives.

• A culture that values integrity, accountability, and excellence. #LI-Onsite