Engineer II - Quality

JOB RESPONSIBILITIES

This is a full-time, onsite position based at our location in Gastonia, NC.

• Ensure customer specific requirements are being met and is the interface between the customer and internal functions on quality matters for company providing air filtration products
• Lead the relationship with the customer’s quality responsible after Start of Production (SOP)
• Lead and develop a team of Quality Auditors
• Organize and support customers’ quality-related visits and audits
• In case of an audit finding, organizes the investigation, correction or corrective action and verification
• Proactively visit the customer’s site as needed or requested
• Work with the customer’s portal for quality related topics
• Monitor and report the site-specific view of quality on the customers’ portals
• Enter all quality requested data to customers’ portal and answer the customer requests
• Advise and be the expert on the use of customer specific requirements
• Review and submit customer requested documentation such as requalification and data
• Discuss with customer the Production Part Approval Process (PPAP) submission requirements in case of changes due to Technical Change Management (TCM) and coordinate the customer PPAP submission
• Manage the deviation process with the customer
• In case of an internal production-conformance, steer the evaluation of the non-conformity based on defined and agreed customer specifications
• In case of a customer complaint (0 km and field), initiate the problem-solving process with the relevant team
• In cases of a formal complaint, review and submit the required documentation to the customer and ensure timeliness of submission based on customer’s expectation
• In case of field complaints, enter the field data into SAP WM, negotiate technical factors, and reject claims and initiates alerts
• Support continuous improvement and corrective action activities of quality related processes
• Ensure the right application of Quality tools and expertise
• Stop any process or product delivery in case of a serious non-conformance of customer expectations, safety or environmental risks

REQUIREMENTS

Education:
• Bachelor’s degree (or foreign equivalent) in Industrial or Manufacturing Engineering, or closely related field

Required Experience and Skills:
• Three (3) years of experience as a Quality Engineer, Manufacturing Engineer, Process Engineer, Project Launch Engineer, or closely related occupation in a manufacturing industry
• Three (3) years of experience with Quality Management Systems; Quality control tools including Failure Mode and Effect Analysis (FMEA), Control Plan, Measurement System Analysis (MSA), Advanced Product Quality Planning (APQP), Production Part Approval Process (PPAP), and 8D; ERP software; Ishikawa methodology; International Automotive Task Force (IATF) 16949 audits; and customer portals
• Two (2) years of experience with Q-Das qs-STAT

Additional Requirement:
• Up to 10% travel is required to our company distribution centers located in South Carolina and North Carolina and to unanticipated customer sites located throughout the U.S.