Customer Quality Engineer

Role Summary

Customer Quality Engineer

Location: Allen Plant, Gastonia

The Customer Quality Engineer serves as the primary liaison between the customer and internal teams, representing the customer’s voice within the plant. This role ensures that customer-specific requirements are met, manages quality-related communication, and drives the resolution of quality concerns. The Customer Quality Engineer also plays a key role in maintaining strong customer relationships and promoting continuous improvement in quality processes.

Main Tasks

• Serve as the main point of contact for customer quality representatives after SOP.

• Coordinate and support customer quality-related visits and audits, ensuring timely investigation, correction, and verification of audit findings.

• Proactively visit customer sites to maintain relationships and address quality concerns.

• Manage and maintain customer quality portals, ensuring accurate and timely submission of documentation and responses.

• Provide expert guidance on customer-specific requirements and ensure compliance across internal processes.

• Prepare and submit required customer documentation (requalification data, PPAP packages, etc.).

• Coordinate PPAP submissions related to Technical Change Management (TCM) and communicate requirements with the customer.

• Lead the deviation and concession process with customers.

• Evaluate internal nonconformities based on customer standards and ensure appropriate resolution.

• Manage customer complaints (0 km and field), leading cross-functional teams in root cause analysis and corrective actions, and submit formal reports within customer timelines.

• Document field complaints in SAP WM, negotiate technical factors, reject invalid claims, and initiate alerts when necessary.

• Participate in continuous improvement initiatives, promoting the effective use of quality tools and methodologies.

• Exercise authority to stop production or shipments in cases of serious nonconformance, safety, or environmental risk.

Your Profile

Education:

• Bachelor’s degree in Engineering.

• Equivalent work experience may be considered in lieu of a degree.

• Fluent in written and oral English communication or customer’s language(s).

Experience:

• Minimum of 3 years’ relevant experience, preferably in the automotive industry.

• Ability to organize and manage multiple projects with minimal supervision.

• Expertise in Quality Management Systems, Problem Solving, FMEA, PPAP, and Statistical methods.

• Ability to interpret engineering drawings and specifications to ensure adherence to quality parameters.

• Experience with Power BI a plus.

We offer

Join MANN+HUMMEL, a global leader in filtration technology committed to innovation and employee growth.

• Competitive pay and comprehensive health, dental, and vision benefits.

• 401(k) with company match and paid time off for work-life balance.

• Tuition reimbursement and professional development opportunities.

• A supportive, safety-focused culture built on teamwork and respect.

• Stability and career growth within a global organization shaping the future of clean air and mobility.