Customer Quality Engineer

Role Summary

As a Customer Quality Engineer at MANN+HUMMEL Dunlap, you will play a pivotal role in ensuring the satisfaction of our customers by maintaining the highest standards of product quality and reliability. You will collaborate closely with cross-functional teams to address customer concerns, implement quality improvement initiatives, and drive continuous enhancement of our products and processes.

Main Tasks

• Serve as the primary point of contact for customer quality-related matters.
• Establish and maintain strong relationships with customers to understand their quality requirements and expectations.
• Actively engage in customer meetings, conferences, and other forums to address concerns and provide updates on quality-related initiatives.
• Develop and implement quality control plans and processes to ensure compliance with customer specifications and industry standards.
• Conduct regular audits and inspections to monitor adherence to quality standards throughout the production process.
• Analyze quality data and metrics to identify trends, root causes of issues, and areas for improvement.
• Investigate customer complaints and non-conformances to identify root causes and implement corrective and preventive actions.
• Lead cross-functional teams in root cause analysis (RCA) and failure mode and effects analysis (FMEA) to address quality issues effectively.
• Collaborate with engineering and production teams to implement corrective actions and prevent recurrence of quality issues.
• Drive continuous improvement initiatives to enhance product quality, reliability, and customer satisfaction.
• Identify opportunities for process optimization and efficiency gains through the application of quality tools and methodologies.
• Champion a culture of quality excellence throughout the organization by providing training, coaching, and support to team members.
• Maintain accurate records of quality-related activities, including customer complaints, corrective actions, and quality performance metrics.
• Prepare and deliver regular reports on quality performance to internal stakeholders and customers.
• Ensure compliance with regulatory requirements and industry standards related to quality documentation and reporting.

Your Profile

Education:

• Bachelor's degree in Engineering or a related field.

Required Skills:

• Proven experience in a quality engineering or customer-facing role within the automotive or manufacturing industry.
• Strong understanding of quality management systems, including ISO 9001, IATF 16949, and APQP methodologies.
• Proficiency in quality tools and techniques such as root cause analysis, statistical process control, and failure mode and effects analysis.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate with customers at all levels.
• Analytical mindset with the ability to analyze complex data sets and draw actionable insights.
• Strong problem-solving skills and a proactive approach to identifying and resolving quality issues.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Preferred Skills:

• Additional qualifications in Quality Management or Quality Engineering.
• Experience with customer quality requirements specific to the automotive industry.
• Familiarity with Six Sigma methodologies and lean manufacturing principles.
• Previous experience in leading or facilitating continuous improvement projects.
• Knowledge of regulatory requirements and industry standards related to automotive quality assurance.

We offer

Benefits:

• Competitive salary commensurate with experience.
• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Opportunities for career advancement and professional growth within a global organization.
• A dynamic and inclusive work environment that fosters creativity, collaboration, and innovation.

Join Mann+Hummel and be part of a team that is shaping the future of filtration technology. Apply now to embark on a rewarding career with MANN+HUMMEL!