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Are you looking for a new challenge? Our job vacancies include many opportunities for a new career and prospects for promotion and development. Discover the opportunities available to you at MANN+HUMMEL.

Are you looking for a job or an apprenticeship? Or would you like to deepen the knowledge gained in your studies with an internship? Are you a graduate looking for a promising start to your career? Or an experienced professional looking for a new challenge? Independent of the area in which you would like to build your career – you will find a suitable job offer here. We are looking forward to your application.

Team Leader Order Management Sales & Customer Service

Location: 

Brno, CZ, 616 00

Date:  May 9, 2024
Job Area:  Sales
Job Level:  Experienced

YOUR RESPONSIBILITIES:

 

  • Lead Order Management & Customer Care team of approx. 8 people that support various order related processes for German locations within MANN+HUMMEL 
  • Coordinate processes, projects (including transition projects), improvements and tasks within the team 
  • Communicate with internal departments (Local SCM, Sales, etc.)
  • Responsibility for assigned processes such as Manual Order Entry, Monitor and resolve issues of EDI orders, Confirm Order Details, Manage and Resolve Order Exceptions, Send Order Confirmation, Answer Customer Questions, etc. 
  • People management (motivation, evaluation, training and development plan, capacity planning, issue management, vacation planning etc.)
  • Perform other tasks according to the direct supervisor

YOUR PROFILE:

 

  • Education: University degree/High school education in related field
  • Experience: 2+ years experience in teamleading in Order Management or Customer Service field 
  • Required Skills: Very good knowledge of Order management / Logistics or Customer service processes, experience from Shared Service Centre (SSC) environment is a plus, knowledge of SAP system is an advantage
  • Languages: Fluency in English (C1 level) and very good knowledge of German language (B2/C1 level)
  • Competencies: Strong leadership skills, very good communication and negotiation skills, customer approach, great time management, process oriented thinking, stress resistance and flexibility, team player

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