Delivery Lead H2R CZ

Role Summary

Manages operations of the H2R (Hire to Retire) Services teams in the Global Business Technical Solutions in Czech Republic with 5 department managers as direct Reports, total number of staff in H2R CZ organization is 55+. Ensures effective and efficient delivery of service to all levels of internal customers. This role reports to the Global Service Head and is a part of the local Senior Management Team. The teams are located in 3 locations (including Poland), this requires remote management skills and an integration need.

Main Tasks

Leadership

• Ensure that the area of responsibility is properly organized, staffed and directed
• Guide, motivate and develop the direct and indirect subordinate employees
• Proactively coordinate and collaborate with peers as an active member of the center leadership team

Operations

• Ensure efficient running and monitoring of the operations in the H2R Services business area
• Overall planning / steering / accountability and responsibility for all in scope HR Services operations in GBTS nearshore and onshore
• Coordinate with Global Service Head H2R and ensure high level of service delivery as well as customer satisfaction
• Identify, drive and implement continuous process and systems improvements initiatives
• Proactive stake holder management and customer care (including escalation point of contact) with internal customers and Corporate HR functions

Budgeting, Planning and Controlling

• Plan, implement and control the cost and investment budget in the area of responsibility; initiate and steer corrective actions in case of deviations

Business Strategy, Policies and Tools

• Develop and implement the strategy and execute for responsibility area in agreement with center lead in order to support general business strategy of the company effectively.
• Proactively involved within the group HR functions to support the overall strategy within HR functions.

Your Profile

• University degree in Business Administration, HR or other relevant field
• 10+ years of relevant work experience
• 5+ years of experience in leadership role, preferably in an SSC
• Particular processes know-how i.e. recruiting, people development, payroll
• SAP / Success Factors / Service Now know-how as added advantage
• Excellent communication and presentation skills
• Fluency in English & Czech (written and spoken) + another foreign language is an advantage
• Good problem-solving as well as organizational skills
• Flexible, hardworking, highly motivated person with proactive approach to work
• Willingness to travel abroad if required

We offer

• Work that is meaningful and has a real, positive impact on the sustainability of the planet through products we develop and manufacture
• Opportunity to work partially from home
• Attractive salary based on your experience plus yearly bonus
• Company car / car allowance
• 6 weeks of vacation
• 13 200 CZK net per year for Cafeteria
• Meal vouchers of 150 CZK/months (Brno) or canteen (Nová Ves)
• Pension Insurance contribution 2,6 %
• Other interesting benefits (up to 4.750 CZK per year as contribution for public transportation in Brno, etc.)
• Pleasant working environment: coffee and a wide range of tea, relax room / work out zone
• Healthy company culture – we employ smart people who are responsible, trustworthy and make use of our support to do their job well
• A real opportunity for career growth and possibility to learn from experienced colleagues
• Internal and external trainings, LinkedIn Learning