Customer Service Junior with Spanish

Your Responsibilities:

• Answer external as well as internal customer inquiries about orders via e-mail and telephone calls for our MANN+HUMMEL Spanish plant
• Confirm order details with customer and track the order delivery
• Create delivery notes and delivery quality reports
• Manage and resolve order exceptions and returns
• Manual order entry, monitor and resolve issues of EDI orders
• Please kindly note that the relocation for this position is not supported

Your Profile

• Education: High school/University Degree in relevant field
• Experience: +1 year experience on similar position is a big advantage but graduates are also welcome
• Required Skills: Microsoft 365 (mainly Excel), knowledge of SAP system is advantage
• Languages: Active knowledge of Spanish language (B2/C1 level), good knowledge of English language (B1/B2 level)
• Competencies: Good communication and organizational skills, self-motivated, committed team player, customer mindset

We offer

• Work that is meaningful and has a real, positive impact on the sustainability of the planet through products we develop and manufacture
• Opportunity to work partially from home
• Attractive salary based on your experience plus yearly bonus
• 6 weeks of vacation
• 13 200 CZK net per year for Cafeteria
• Meal vouchers of 150 CZK/months (Brno) or canteen (Nová Ves)
• Pension Insurance contribution 2,6 %
• Other interesting benefits (up to 4.750 CZK per year as contribution for public transportation in Brno, etc.)
• Pleasant working environment: coffee and a wide range of tea, relax room / work out zone
• Healthy company culture – we employ smart people who are responsible, trustworthy and make use of our support to do their job well
• A real opportunity for career growth and possibility to learn from experienced colleagues
• Internal and external trainings, LinkedIn Learning