Customer Interaction Specialist with German

Your Responsibilities:

• Handle incoming online customer sales inquiries timely and efficiently
• Analyse inquiries and follow up to identify marketing qualified leads
• Create and manage leads in the CRM system
• Maintain regular communication with the marketing, sales and customer service team members worldwide
• Propose improvements, identify automation opportunities and participate in their implementation

Your Profile:

• Education: High school/University Degree in (Business Management, Marketing and Communications) is an advantage
• Experience: + 1 years professional experience in customer service
• Required Skills: Microsoft 365, experience with CRM (Salesforce, ServiceNow) systems is an advantage
• Languages: Fluency in English language (B2/C1 level), Good knowledge of German language (B2 level)
• Competencies: Strong verbal and written communication skills, reliability, ability to work independently and solve problems, proactive approach

We offer:

• Work that is meaningful and has a real, positive impact on the sustainability of the planet through products we develop and manufacture
• Opportunity to work partially from home
• Attractive salary based on your experience plus yearly bonus
• 6 weeks of vacation
• 13 200 CZK net per year for Cafeteria
• Meal vouchers 
• Pension Insurance contribution 2,6 %
• Other interesting benefits (up to 4.750 CZK per year as contribution for public transportation in Brno, etc.).
• Pleasant working environment: coffee and a wide range of tea, relax room 
• Healthy company culture – we employ smart people who are responsible, trustworthy and make use of our support to do their job well
• A real opportunity for career growth and possibility to learn from experienced colleagues
• Internal and external trainings, LinkedIn Learning

Kindly note that there is no relocation support provided by the company for this position.