1st level IT Support with Polish
Location:
Brno, CZ, 67521
Date:
Oct 17, 2025
Posting Date:
2025-10-17 10:04:48.0
Job Area:
Information Technology
Job Level:
Entry level
About the role:
Join MANN+HUMMEL, a global leader in filtration technology as a Service Desk Analyst (1st level IT Support with Polish). You’ll provide remote IT support to Polish and English-speaking colleagues, helping resolve technical issues and improve user experience across MANN+HUMMEL locations worldwide. This is a great opportunity to be part of an innovative company that serves industries from automotive to life sciences and environmental solutions.
Your Responsibilities:
- Provide remote 1st level IT support for MANN+HUMMEL employees in Poland and other locations
- Resolve incidents and process requests using the ServiceNOW ticketing system
- Develop and update instructions for internal users
- Communicate with users via MS Teams
- Troubleshoot issues related to Windows, Microsoft 365, and other software
Your Profile:
- Education: High school diploma, preferably in a technical field
- Experience: Previous experience in a similar role is a strong advantage, but not required
- Skills: Intermediate knowledge of Windows and Office 365; strong interest in IT
- Languages: Fluent Polish (B2/C1) and English (B1/B2) are required; German is a significant advantage
- Competencies: Excellent communication skills, teamwork, reliability, and proactivity
Please note that relocation support is not provided for this role.
We Offer:
- Work that is meaningful and has a real, positive impact on the sustainability of the planet through products we develop and manufacture
- Attractive salary based on your experience plus yearly bonus
- 6 weeks of vacation
- 13 200 CZK net per year for Cafeteria
- Meal vouchers of 150 CZK/months (Brno) or canteen (Nová Ves)
- Pension Insurance contribution 2,6 %
- Other interesting benefits (up to 4.750 CZK per year as contribution for public transportation in Brno, etc.)
- Pleasant working environment: coffee and a wide range of tea, relax room / work out zone
- Healthy company culture – we employ smart people who are responsible, trustworthy and make use of our support to do their job well
- A real opportunity for career growth and possibility to learn from experienced colleagues
- Internal and external trainings, LinkedIn Learning