Team Leader - Sales Data Analytics
Bangalore, IN, 560058
Role Summary
We are seeking a dynamic and forward-thinking Team Leader to lead our Sales Analytics team within the Shared Service Center, part of the O2C organization. This team plays a critical role in supporting our Sales function with data-driven insights and reporting. While the team currently focuses on generating reports, we are embarking on an exciting transformation to evolve into a true business analytics powerhouse—and we need a leader to drive this change.
This role requires a customer-focused leader who can manage a team effectively, ensure operational compliance, maintain service excellence, and implement process improvements to drive efficiency.
The role reports to the Operations Manager and plays a key part in ensuring operational stability, people development, and alignment with global business goals.
Main Tasks
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Lead and manage a team of 8–13 data analysts supporting Sales Analytics under the O2C function.
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Foster a customer-focused culture and ensure strong ownership of service delivery.
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Drive the transition from standard reporting to advanced analytics, enabling insight-driven sales decision-making.
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Act as the main point of contact for sales leaders, understanding needs and translating them into analytics solutions.
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Define and implement a roadmap for analytics maturity (tools, methodologies, best practices).
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Promote team development through training, certifications, and learning programs.
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Build reusable self-service dashboards and reporting assets to optimize delivery.
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Ensure high-quality, timely reporting and develop predictive/prescriptive insights.
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Implement and uphold data governance and compliance practices.
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Collaborate with IT, Finance, and other teams to align data and reporting strategy.
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Manage analytics projects end-to-end, ensuring successful and timely delivery.
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Oversee daily operations, adherence to KPIs/SLAs, and resolve escalations effectively.
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Ensure accurate handling of sensitive customer data and system/process compliance.
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Drive continuous improvement using Lean/Six Sigma; support smooth transitions for new processes.
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Coordinate with Transition and Controlling teams for onboarding, cost analysis, and change management.
Your Profile
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Bachelor’s or Master’s degree in Business, Economics, Data Science, Statistics, or relevant field.
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9+ years of experience in analytics or operations, with 2–3 years in a team lead or people management role.
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Experience in a shared services environment, preferably supporting sales or O2C.
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Automotive industry experience preferred.
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Knowledge of customer master data processes and pre-series activities is advantageous.
Skills (Mandatory)
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Strong analytical and problem-solving skills.
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Proficiency in Power BI, Tableau, SQL, Oracle, Python, Excel.
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Experience with big data tools: Cloud, Hadoop, etc.
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Hands-on project management of analytics initiatives.
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Excellent communication and stakeholder engagement.
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Leadership and team development experience.
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Green Belt Six Sigma certification (preferred).
Core Competencies
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Customer Focus & Service Orientation
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Quality & Compliance Adherence
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Planning & Organizing
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Communication with Impact
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Building a Successful Team
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Process Improvement & Execution
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Analytical Thinking & Decision Making