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Team Leader - Sales Data Analytics

Location: 

Bangalore, IN, 560058

Date:  Jun 16, 2025
Job Area:  Operations
Job Level:  Experienced

Role Summary

We are seeking a dynamic and forward-thinking Team Leader to lead our Sales Analytics team within the Shared Service Center, part of the O2C organization. This team plays a critical role in supporting our Sales function with data-driven insights and reporting. While the team currently focuses on generating reports, we are embarking on an exciting transformation to evolve into a true business analytics powerhouse—and we need a leader to drive this change.

This role requires a customer-focused leader who can manage a team effectively, ensure operational compliance, maintain service excellence, and implement process improvements to drive efficiency.

The role reports to the Operations Manager and plays a key part in ensuring operational stability, people development, and alignment with global business goals.

Main Tasks

  • Lead and manage a team of 8–13 data analysts supporting Sales Analytics under the O2C function.

  • Foster a customer-focused culture and ensure strong ownership of service delivery.

  • Drive the transition from standard reporting to advanced analytics, enabling insight-driven sales decision-making.

  • Act as the main point of contact for sales leaders, understanding needs and translating them into analytics solutions.

  • Define and implement a roadmap for analytics maturity (tools, methodologies, best practices).

  • Promote team development through training, certifications, and learning programs.

  • Build reusable self-service dashboards and reporting assets to optimize delivery.

  • Ensure high-quality, timely reporting and develop predictive/prescriptive insights.

  • Implement and uphold data governance and compliance practices.

  • Collaborate with IT, Finance, and other teams to align data and reporting strategy.

  • Manage analytics projects end-to-end, ensuring successful and timely delivery.

  • Oversee daily operations, adherence to KPIs/SLAs, and resolve escalations effectively.

  • Ensure accurate handling of sensitive customer data and system/process compliance.

  • Drive continuous improvement using Lean/Six Sigma; support smooth transitions for new processes.

  • Coordinate with Transition and Controlling teams for onboarding, cost analysis, and change management.

Your Profile

  • Bachelor’s or Master’s degree in Business, Economics, Data Science, Statistics, or relevant field.

  • 9+ years of experience in analytics or operations, with 2–3 years in a team lead or people management role.

  • Experience in a shared services environment, preferably supporting sales or O2C.

  • Automotive industry experience preferred.

  • Knowledge of customer master data processes and pre-series activities is advantageous.

Skills (Mandatory)

  • Strong analytical and problem-solving skills.

  • Proficiency in Power BI, Tableau, SQL, Oracle, Python, Excel.

  • Experience with big data tools: Cloud, Hadoop, etc.

  • Hands-on project management of analytics initiatives.

  • Excellent communication and stakeholder engagement.

  • Leadership and team development experience.

  • Green Belt Six Sigma certification (preferred).

Core Competencies

  • Customer Focus & Service Orientation

  • Quality & Compliance Adherence

  • Planning & Organizing

  • Communication with Impact

  • Building a Successful Team

  • Process Improvement & Execution

  • Analytical Thinking & Decision Making