Apply now »

Are you looking for a new challenge? Our job vacancies include many opportunities for a new career and prospects for promotion and development. Discover the opportunities available to you at MANN+HUMMEL.

Are you looking for a job or an apprenticeship? Or would you like to deepen the knowledge gained in your studies with an internship? Are you a graduate looking for a promising start to your career? Or an experienced professional looking for a new challenge? Independent of the area in which you would like to build your career – you will find a suitable job offer here. We are looking forward to your application.

Specialist - OM & CS

Location: 

Bangalore, IN, 560022

Date:  Apr 23, 2026
Posting Date: 
Job Area:  Other
Job Level:  Experienced

Role Summary

Responsible for end-to-end order management and customer support, ensuring accurate processing, timely delivery, and effective resolution of customer queries while collaborating across teams and maintaining high service standards.

Main Tasks

Operational Duties:

 

  • Process and manage complex customer orders, inquiries, and complaints end-to-end
  • Enter and validate orders in ERP systems (SAP/S4 HANA or equivalent) including pricing, availability, and order details
  • Manage complete order lifecycle: order entry → confirmation → fulfillment → delivery tracking
  • Handle order exceptions such as changes, cancellations, returns (RGA), and credit notes
  • Monitor open orders/backorders and proactively resolve delays
  • Act as the primary customer interface via email/calls and provide timely updates on order, shipment, and delivery status
  • Resolve customer issues and escalations with a solution-oriented approach while meeting SLA targets
  • Collaborate with Sales, Logistics, Finance, and Supply Chain for order fulfillment and issue resolution
  • Manage customer portals, EDI orders, and ensure accurate order confirmations
  • Maintain compliance with pricing agreements, company policies, and audit requirements
  • Identify process gaps and support automation initiatives (RPA/AI-enabled processes)

Key Accountabilities (Order Management)

 

  • Order entry (manual & EDI) and validation
  • Order confirmation and delivery note creation
  • Backorder and exception management
  • Returns (RGA) and credit note processing
  • Price validation and dispute resolution
  • Customer order tracking and communication
  • Customer portal management
  • Turnaround Time (TAT) adherence as per defined targets
    • Low escalation levels (≤ 2 or as defined)
    • Ability to independently manage core processes within stipulated timelines
    • Productivity and efficiency improvements
    • Flexibility in handling changing business needs and shifts
    • Contribution beyond transactional tasks (continuous improvement mindset)
    • Strong analytical, problem-solving, and decision-making skills
    • High attention to detail and accuracy
    • Excellent communication and stakeholder management skills
    • Ability to work independently and in a fast-paced environment
    • Customer-centric mindset with strong ownership
    • Adaptability to dynamic business environments and automation tools

Experience

  • Bachelor’s degree in Business Administration, Commerce, or related field
  • 0–3 years of experience in Order-to-Cash / Order Management / Customer Service
  • Working knowledge of SAP (SD/S4 HANA preferred) and MS Office (Excel, PowerPoint, Word)
  • Exposure to Shared Services environment (SLA/KPI-driven, ticketing tools) preferred
  • Basic understanding of reporting, data analysis, or controlling is an advantage
  • Willingness to work in flexible shifts (including night shifts/24x5 model)
  • Knowledge of RPA/AI tools is an added advantage

Apply now »