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Specialist - OM & CS

Location: 

Bangalore, IN, 560022

Date:  Feb 16, 2026
Posting Date: 
Job Area:  Other
Job Level:  Experienced

Main Tasks

Operational Duties:

 

  • Receives and processes complex customer orders, inquiries and/or complaints
  • covering items or products ordered. Maintains an ongoing relationship with customers and sales
  • staff.
  • Uses knowledge of products, product availability, sales
  • territories, and individual customers to provide a key communications link to the customer.
  • Exercises judgment and discretion, and functions independently within authorized limits.
  • Typically requires analysis, judgment, and sensitivity to customer needs.

 

Main Accountabilities of Order Management

 

• Manage customer portals

• Create delivery note

• Validation price agreement

• Monitoring EDI Orders

• Confirmation order details

• Manual order entry

• Manage order exceptions

• Send order confirmation

• Manage return

• Customer order delivery tracking

• Issue credit note

• Price dispute management

 

Customer Care

 

• Answer customer questions regarding technical issues

• Forward customer request to product management

• Forward complex topics, dispute cases, technical support to respective responsible function

• Analyze internal request

 

 

Skills

Process Improvement
Data Management
Order Fulfilment
Data Analysis
Regulatory Compliance
Customer Focus
Problem Solving
Customer Relationship Management
Data Entry
Order Picking

Experience

  • Education/university degree in business administration, sales, commerce or any other relevant field.
  • 0 to 3 years of experience in Order to Cash/Account Receivables/ Credits and Collections/Order management / Customer service domain.
  • SAP Financials (FICO- Mandatory and SD- added advantage) and MS Office (excel, Powerpoint, word, visio..)
  • Overall overview or working experience in controlling, reporting or data analysis will be an added advantage
  • Experienced in Shared Service Centre environment (ticketing tool, SLA KPIs)
  • Flexibility with shift timining for self and experience in 24x5 shift model.
  • Service oriented mindset - Proven ability to develop new ideas and creative solutions

 

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