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Specialist - OM & CS

Location: 

Bangalore, IN, 560022

Date:  Feb 16, 2026
Posting Date: 
Job Area:  Controlling & Finance
Job Level:  Experienced

Role Summary

The Specialist – Order Management is responsible for end-to-end order processing and customer service activities within the MANN+HUMMEL Shared Service Centre in India. The role combines strong Opportunity-to-Cash (O2C) operations expertise with exposure to RPA, OCR, and small-scale automation initiatives to improve efficiency, accuracy, and customer experience.

Main Tasks

Order Management & Customer Service

  • Receive, validate, and process customer orders (manual, EDI, and portal-based).
  • Confirm order details, delivery dates, pricing, and agreements.
  • Proactively manage backorders including aging, partial shipments, substitutions, and delivery date adjustments within defined guidelines.
  • Monitor order exceptions, returns, credit notes, and price disputes.
  • Track customer order deliveries and provide timely, proactive communication.
  • Act as a key communication link between customers, sales, planning, logistics, and finance teams.
  • Handle customer inquiries and complaints; route complex or technical issues to relevant stakeholders.

Automation, RPA & Digital Enablement

  • Support and work with RPA bots for order entry, order confirmation, reporting, and related processes.
  • Ensure stable performance of live automations and minimize manual intervention.
  • Perform immediate corrective actions in case of bot failures; conduct Root Cause Analysis (RCA) and define preventive actions.
  • Identify manual, repetitive tasks suitable for automation and propose improvement ideas.
  • Support small automation or low-code initiatives in collaboration with IT and Smart Automation teams.
  • Liaise with automation developers from Process Design (PDD) to Go-Live and stabilization phases.
  • Prepare and publish weekly automation status reports.
  • Support OCR / Intelligent Document Processing (IDP) solutions for order intake.
  • Price dispute management

Tools & Systems Exposure

  • SAP (SD/S4Hana mandatory; FICO preferred)
  • Customer portals and EDI platforms
  • ServiceNow or similar ticketing tools
  • RPA platforms (UiPath, Automation Anywhere, Blue Prism, or similar)
  • OCR / IDP tools
  • Analytics and process tools (e.g., Celonis)
  • Logistics systems (e.g., DHL systems)

Job Requirements (Qualifications, Skills, Experience)

Education

  • Bachelor’s degree in BCA, B.Sc. Computer Science, B.Tech (RPA/IT), or equivalent.

Experience

  • 0–3 years of experience in Order Management, Customer Service, or O2C operations.
  • Hands-on or support experience in RPA / automation initiatives.
  • Experience in a Shared Service Centre environment with SLA and KPI-driven operations.

Skills

  • SAP SD/S4Hana (mandatory); FICO is an added advantage
  • MS Office (Excel, PowerPoint, Word, Visio)
  • Basic reporting and data analysis skills
  • Experience in UAT or hypercare phases of automation projects (preferred)

Work Conditions

  • Willingness to work in a 24x5 shift model
  • Flexibility to adapt to changing business requirements and stretch assignments

Reporting Line

  • Reports to: Team Leader – Order to Cash
  • Direct Reports: As per current organizational structure

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