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Specialist - H2R

Location: 

Bangalore, IN, 560022

Date:  Apr 13, 2026
Posting Date: 
Job Area:  Human Resources
Job Level:  Experienced

Role Summary

Perform an administrative support of HR processes for MANN+HUMMEL Group

Main Tasks

  • As an SF Specialist, you will advise employees, managers on general HR issues and user questions about our HR Systems (here e.g. SuccessFactors/ SAP)
  • With your communicative skills and your professional and social skills, you ensure a positive consulting experience, primarily by Ticketing Case management system and telephone
  • Perform necessary changes in the system as per give responsibility (both mass uploads and individual), testing of new features which are going to be implemented in to production.
  • Gather information from users, analyze and take necessary steps to resolve the issue within first contact (first response rate)
  • Update Knowledge base and promote it according to issues collected to improve TIER- 1 support
  • Check and resolve data replication errors (Data Replication Monitor).
  • For issues not solvable within own area of responsibility, gather further information as needed and  assign cases to next TIER levels
  • Collect and analyze main source of issues by clusters and interact with different functions for continues improvement and development
  • Beside brought general knowledge in HR topics, develop deep understanding in defined focus area (e.g. SuccessFactors/ SAP)

Key Performance Indicators/Key Result Areas:

  • Keeping deadlines
  • Sticking to the KPI´s defined by corporate H2R Services
  • Regular control of Ticketing tool in order to follow given deadlines

Experience

  • Experience of 1 to 3 years in Hire to Retire processes.
  • Bachelor’s degree in B.com, BBA etc and Masters in HR or a related field
  • Good Knowledge in SAP HCM and SF Employee Central
  • Distinctive service mindset in order to understand the concerns of our employees and to work in a solution-oriented manner even in demanding situations
  • Analytical skills with ability to document problems and solutions understandable for employees and 3rd parties
  • Excellent communication skills in English in order to convincingly convey complex topics to employees.

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