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Senior Specialist - OM & CS

Location: 

Bangalore, IN, 560058

Date:  Mar 26, 2025
Job Area:  Operations
Job Level:  Experienced

Role Summary

Position Summary : Transaction processing – Order Management team in MANN+HUMMEL  shared service centre in India. Responsible for coordination of processes, support on projects, Hand hold freshers and new joiners in team.

About Mann + Hummel: MANN+HUMMEL is a leading global expert for filtration solutions. MANN+HUMMEL has stood for leadership in filtration for over 80 years. Our products provide filtration solutions for cleaner mobility, cleaner air, cleaner water and cleaner industry. The company group with its headquarters in Ludwigsburg, Germany, develops solutions for motor cars, industrial applications, clean air in interior spaces and the sustainable use of water. In 2022 the group achieved sales of approx. 4.8 billion euros worldwide with more than 22,000 employees at more than 80 locations. The products manufactured by the group include air cleaner systems, intake manifold systems, liquid filter systems, plastic components, filter media, cabin filters, industrial filters, and membrane filters.

Website:  https://www.mann-hummel.com

Main Tasks

Operational Duties:

  1. Receives and processes complex customer orders, inquiries and/or complaints
  2. covering items or products ordered. Maintains an ongoing relationship with customers and sales staff.
  3. Uses knowledge of products, product availability, sales
  4. territories, and individual customers to provide a key communications link to the customer.
  5. Exercises judgment and discretion, and functions independently within authorized limits.
  6. Typically requires analysis, judgment, and sensitivity to customer needs.

Main Accountabilities of Order Management: Manage customer portals, Create delivery note, Validation price agreement, Monitoring EDI Orders, Confirmation order details, Manual order entry, Manage order exceptions, Send order confirmation, Manage return, Customer order delivery tracking, Issue credit note and Price dispute management

Customer Care

  1. Answer customer questions regarding technical issues
  2. Forward customer request to product management
  3. Forward complex topics, dispute cases, technical support to respective responsible function
  4. Analyze internal request

Your Profile

  • Education/university degree in business administration, sales, commerce or any other relevant field.
  • 4 to 7 years of experience in Order management / customer service domain.
  • SAP Financials (FICO or SD) and MS Office (excel, Powerpoint, word, visio..)
  • Overall overview or working experience in controlling, reporting or data analysis will be an added advantage
  • Experienced in Shared Service Centre environment (ticketing tool, SLA KPIs)
  • Flexibility with shift timining for self and experience in 24x5 shift model.
  • Service oriented mindset - Proven ability to develop new ideas and creative solutions
  • Previous experience researching, analyzing and solving problem payment data issues
  • Experience with assignments that use metrics that set minimum standards for volume and accuracy
  • Accounting knowledge required and the ability to reconcile accounts

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