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Are you looking for a job or an apprenticeship? Or would you like to deepen the knowledge gained in your studies with an internship? Are you a graduate looking for a promising start to your career? Or an experienced professional looking for a new challenge? Independent of the area in which you would like to build your career – you will find a suitable job offer here. We are looking forward to your application.

Senior Specialist - OM & CS

Location: 

Bangalore, IN, 560058

Date:  Nov 30, 2024
Job Area:  Other
Job Level:  Experienced

Role Summary

  • Receives and processes complex customer orders, inquiries and/or complaints
  • covering items or products ordered. Maintains an ongoing relationship with customers and sales staff.
  • Uses knowledge of products, product availability, sales
  • territories, and individual customers to provide a key communications link to the customer.
  • Exercises judgment and discretion, and functions independently within authorized limits.
  • Typically requires analysis, judgment, and sensitivity to customer needs.

Main Tasks

Main Accountabilities of Order Management: Manage customer portals, Create delivery note, Validation price agreement, Monitoring EDI Orders, Confirmation order details, Manual order entry, Manage order exceptions, Send order confirmation, Manage return, Customer order delivery tracking, Issue credit note and Price dispute management

Customer Care

  •  Answer customer questions regarding technical issues

  •  Forward customer request to product management

  •  Forward complex topics, dispute cases, technical support to respective responsible function

  •  Analyze internal request

Your Profile

  1. Education/university degree in business administration, sales, commerce or any other relevant field.
  2. 0 to 3 years of experience in Order to Cash/Account Receivables/ Credits and Collections/Order management / Customer service domain.
  3. SAP Financials (FICO- Mandatory and SD- added advantage) and MS Office (excel, Powerpoint, word, visio..)
  4. Overall overview or working experience in controlling, reporting or data analysis will be an added advantage
  5. Experienced in Shared Service Centre environment (ticketing tool, SLA KPIs)
  6. Flexibility with shift timining for self and experience in 24x5 shift model.
  7. Service oriented mindset - Proven ability to develop new ideas and creative solutions

We offer

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