Manager - Sales Services

Main Tasks

• Team Leadership & Development

  • Lead and develop a team supporting pricing administration for global Sales teams.
  • • Lead, mentor, and develop a high-performing sales support team.
    • Set clear performance goals and conduct regular reviews.
    • Foster a culture of accountability, continuous improvement, and customer-centricity.

  Sales Operations Support

  • Identify and implement opportunities to streamline pricing-related processes.
  • Ensure timely and accurate processing of sales requests and transactions.
  • Build a roadmap to expand the scope of services toward more value-added support (e.g., pricing analytics, etc.)
  • Ensure compliance with pricing policies and data accuracy across systems.
  • Collaborate with cross-functional teams (Product, Marketing, Sales, Finance, Operations) to understand business challenges and provide solutions.

   

  Process Improvement & Reporting

  • Identify and implement process enhancements to improve efficiency and reduce processing timelines.
  • Drive continuous improvement initiatives using Lean or similar methodologies.
  • Monitor KPIs and generate reports to support sales forecasting and performance tracking.
  • Leverage tools and technologies to automate routine tasks and improve data quality.
  • Be Proactive in identifying potential issues/concerns or threats and implement controls to sustain operations.

  Stakeholder Collaboration

  • Build strong partnerships with Sales, Finance and Customer Service teams to ensure seamless execution of end-to-end sales processes.
  • Collaborate with Sales, Finance, and IT to explore digital tools and automation.
  • Act as a strategic advisor to sales leadership, providing insights and support to drive operational efficiency.
  • Facilitate cross-functional alignment on priorities, timelines, and service-level expectations to enhance customer experience and internal coordination.
  • Lead initiatives to improve communication flow, resolve escalations, and ensure consistent support across regions and business units.
  • Represent the Sales Support function in planning meetings, performance reviews, and process improvement workshops.

Your Profile

• Bachelor’s degree in engineering, Business Administration, Sales, or related field (MBA preferred).
• 15+ years of experience in sales operations or support, with 10+ years in a leadership role.
• Strong understanding of Master Data and Pricing
• Strong operational leadership experience in a shared services or commercial support environment with eexperience in global or multi-regional environments.
• Strong understanding of CRM systems (e.g., Salesforce) and ERP platforms e.g. SAP, and sales analytics.
• Proven ability to manage cross-functional teams and drive results in a fast-paced environment.
• Proficiency in Excel, Power BI, or other data visualization tools.
• Experience with pricing tools (e.g., SAP, Salesforce CPQ, PriceFX) is a plus.
• Proven track record in process improvement, service design, or digital transformation.
• Excellent stakeholder management skills, especially with Sales, Finance, and IT.
• Analytical mindset with a passion for service excellence.
• Experience working in an agile and fast-paced environment.
• Familiarity with Lean or Six Sigma methodologies.