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Intern - OM & CS

Location: 

Bangalore, IN, 560022

Date:  Apr 24, 2026
Posting Date: 
Job Area:  Trainee Program
Job Level:  Entry level

Role Summary

Responsible for end-to-end order management and customer support, ensuring accurate processing, timely delivery, and effective resolution of customer queries while collaborating across teams and maintaining high service standards.

Main Tasks

Operational Duties

 

  • Process and manage customer orders, inquiries, and complaints end-to-end
  • Enter and validate orders in ERP systems (SAP/S4 HANA or equivalent) including pricing, availability, and order details
  • Manage complete order lifecycle: order entry → confirmation → fulfillment → delivery tracking
  • Handle order exceptions such as changes, cancellations, returns (RGA), and credit notes
  • Monitor open orders/backorders and proactively resolve delays
  • Act as the primary customer interface via email/calls and provide timely updates on order, shipment, and delivery status
  • Resolve customer issues and escalations with a solution-oriented approach while meeting SLA targets
  • Collaborate with Sales, Logistics, Finance, and Supply Chain for order fulfillment and issue resolution
  • Manage customer portals, EDI orders, and ensure accurate order confirmations
  • Maintain compliance with pricing agreements, company policies, and audit requirements

 

Key Accountabilities (Order Management)

 

  • Order entry (manual & EDI) and validation
  • Order confirmation and delivery note creation
  • Backorder and exception management
  • Returns (RGA) and credit note processing
  • Price validation and dispute resolution
  • Customer order tracking and communication
  • Customer portal management
  • Turnaround Time (TAT) adherence as per defined targets
  • Low escalation levels (≤ 2 or as defined)
  • Ability to independently manage core processes within stipulated timelines
  • Productivity and efficiency improvements
  • Flexibility in handling changing business needs and shifts
  • Strong analytical, problem-solving, and decision-making skills
  • High attention to detail and accuracy
  • Excellent communication and stakeholder management skills
  • Ability to work independently and in a fast-paced environment
  • Customer-centric mindset with strong ownership.

Experience

  • Bachelor’s degree in Business Administration, Commerce, or related field
  • Knowledge in Order-to-Cash / Order Management / Customer Service is added advantage
  • Knowledge of SAP (SD/S4 HANA preferred) and MS Office (Excel, PowerPoint, Word) is added advantage
  • Basic understanding of reporting, data analysis, or controlling is an advantage
  • Willingness to work in flexible shifts (including night shifts/24x5 model)
  • Knowledge of RPA/AI tools is also added advantage

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