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Customer Service - Specialist

Location: 

Bangalore, IN, 560066

Date:  Apr 15, 2024
Job Area:  Other
Job Level:  Experienced

Role Summary

In charge of customer order And forecast, responsible for realization of deliveries to customers according to their demands and valid logistics guidelines.

Main Tasks

  • Customer Obsession and Order Fulfillment.
  • Coordination with customer/ Sales Regional Managers 
  • Collecting Forecast from customer and Analysis.
  • New Customer ID Creation/Material Master Creation.
  • Customer orders delivery on time (OTF).
  • Monitoring Order management team (GBTS) and KPI Management.
  • Coordination for New Product Lunch 
  • SAP SD User.
  • Following MOQ/EOQ, Cost Optimization.
  • Knowledge in MS Office.
  • Handling Customer Complaints.
  • Management of the customer in terms issuance of credit and Debit notes, various issues related to the activities of commercial support. 
  • Support in external and internal audit
  • Co-operation with sales department
  • Creation of SOP for all process and SAP transactions.
  • Coordination of outbound logistics for on time Delivery and return logistics.    High Sea sales coordination and agreement process.
  • MIS reports like Dailly order book/availability/shortage/Sales etc.
     

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