Asst Manager - IAM Sales

Main Tasks

• Manage the day-to-day sales activities for a group of customers within MHIN to maintain long term relationships with them.
• Identify sales opportunities and Implement the defined sales strategies for the specific key account or customers within the MHIN to achieve M+H revenue targets and service goals.
• Conduct contract negotiations in cooperation with the legal department and negotiate the sale prices and conditions with the key account based on costs and market situation in line with the MHIN and regional pricing strategy, and this with collaboration with the Manager Sales of MHIN.
• Participate in customer discussions for products and prepare customer offers in collaboration with the Manager Sales MHIN, examine closely customer requirements as regards all technical aspects, time and budget.
• Visit new and existing customers, consult them on all market-relevant of M+H products, provide information on new products that could fit customers´ business needs, conduct product trainings/workshops, undertaking the role of consultant through analytic tools, prepare presentations.
• Monitoring the sales performance of customers such as Turnover, Forecasting and Receivables while receiving and giving feedback on critical issues, directing customers to achieve their goals. 
• Define, analyse and evaluate customer needs and technical feasibility of customer requirements as well as deadlines and costs in the quotation phase. Provide quotation to customers
• Support the key account or customers in the development of growth strategies, pricing strategies, marketing programs, etc. to ensure optimal market performance and competitiveness
• Consult the key account or customers within MHIN on all market-relevant and technical aspects of products, provide information on new products and services that could fit into customer´s business needs, conduct product trainings/workshops, prepare presentations and reports
• Process the customer complaints/product returns
• Oversee sales support activities such as sales administration, Sales Representative, BDEs, customer service, invoicing, and credit and collections to ensure that customer orders are processed, dispatched, invoiced, and paid accurately and on time.
• Participate in industry fairs, customer fairs and exhibitions to ensure market competitiveness for the M+H brand.
• Providing monthly sales forecasts and making plans with the logistics team. 
• Report all customer visits and activities into MANN+HUMMEL CRM systems.
• Initiate marketing events in collaboration with the Marketing/product department.
• Any additional projects/tasks from the management, as required
• Work closely with Product Management, Marketing, Logistic and Business Development Teams to over-achieve customer and market expectations.
• Serve as a liaison between customers and the Mann+Hummel departments as well as main point of service for customers.

Key Performance Indicators

• Net turnover
• Gross Margin
• EBIT
• Customer Satisfaction
• Budget and Cost
• Market share/ customer wallet share
• Price deviations and price development
• Market Segment expansion
• Overdues 

Experience & Educational Qualification

• University degree in Business Administration or equivalent field of education
• 4+ years of relevant work experience in the aftermarket sector
• Knowledge of Mann Hummel Product range as well as customer´s business
• Business acumen, customer orientation, organization and coordination skills, self-initiative and ability to work under pressure
• Leadership skills, conflict management, communication skills
• MS office skills